Refund Policy

This Refund Policy explains when and how you can request a refund for a paid subscription to Virus Purge. It supplements, and should be read together with, our Terms of Service .

1. Free tier

The free tier of Virus Purge is provided at no cost and is therefore not eligible for a refund.

2. 14-day refund window

New Premium subscribers may request a full refund within 14 days of the initial charge, for any reason.

Refunds for subscription renewals are issued only where required by applicable law or in cases of clear billing error.

3. Consumer rights

Consumers may have additional refund or withdrawal rights under applicable local laws.

If legally required, Virus Purge will honor applicable consumer protection regulations related to digital services and subscription purchases.

4. Situations where refunds are not issued

• Charges older than the applicable refund window, except where required by law.
• Accounts terminated for breach of our Terms of Service .
• Dissatisfaction with scan results where the service performed as documented. Malware scanning systems may occasionally produce false positives or false negatives.

5. How to request a refund

Send a refund request to [email protected] from the email address associated with your account.

Please include the date of the charge and any relevant payment or receipt information to help us process your request.

We aim to respond within 5 business days.

6. Cancelling future renewals

You can cancel your Premium subscription at any time from your Dashboard. After cancellation, Premium access will remain active until the end of the current billing period.

7. Contact